Force10 has merged with Turin Networks. For Information on Turin’s Transport and Access products, click here
Support Policies
 

Force10 world class support
Force10 Networks provide world class technical support with modular hardware and software services to maintain a high performance network. Force10 support policies are streamlined to quickly assist customers receive solutions to their technical issues.
 

Support Guide

Force10 Support guide provides process guidelines for requesting services from Force10. Common questions regarding technical support requests, RMA’s, training and i-Support use is covered.

Support Guide

 

Support Agreement

The StarSupport end-user agreement covers Force10 support obligations, process for requesting technical and hardware support, support limitations, terminations and definitions.

Force10 Master Support Agreement 
 

Product Warranty
Force10 Networks, Inc. End User License Agreement
 

Reinstatement Policy
In the event Support has lapsed, the Support renewal period and fees charged shall be retroactive to the day after the expiration date of the previous Support Period for the applicable Product.
 

WEEE Recycle Information
Force10 WEEE Recycle Information
 

Product Life Cycle Documents

FTOS Software Product Lifecycle Policy
E-Series TeraScale FTOS Software Product Lifecycle by Release
Force10-EOL Policy for Products and Services
Etherscale End-of-Sale / End-of-Life Announcement
S-Series FTOS Software Product Lifecycle by Release
C-Series FTOS Software Product Lifecycle by Release
SFTOS Software Product Lifecycle Dates
EOS and EOL Announcement for the S50 Switch/Router
 

Security Vulnerability Policy
Force10 Security Vulnerability Policy